Category Archives: Automotive Professionals

Podcast Recommendation: Social Media Marketing with Michael Stelzner – Automotive Community

Podcast Recommendation: Social Media Marketing with Michael Stelzner

Recently I have been listening to Michael Stelzner’s Social Media Marketing Podcasts via Social Media Examiner and have both learned a lot and enjoyed Michael’s style.

He tends towards NOT over-complicating what businesses should be doing to effectuvely leverage social media platforms for marketing communications (MarComm) and customer relationship marketing (CRM), which I appreciate.  The periodic doses of humor Michael injects into his podcasts make them a resource that I continue to use and sometimes listen to more than once.

Shown below, I have displayed the latest blog post from Social Media Examiner that describes and provides access to Michael’s podcasts for ADM Professional Community members to take advantage of and try out… 

More and more I am finding that there are great resources for sparking innovation within the auto industry that are available from outside of the automotive specific vertical… Learning what works for other retailers and businesses can be a great source of inspiration for those of us who specialize in automotive marketing.

Selling With Social Media: 
A New Direction for Businesses

To learn about why you need to rethink the dealership showroom sales process in this social age, listen to this interview with Tom Martin for the Social Media Marketing podcast.

The Social Media Marketing podcast is a show from Social Media Examiner designed to help busy automotive marketers and dealership owners discover what works with social media marketing.

The show format is on-demand talk radio (also known as podcasting).

In this episode, listen to an interview with Tom Martin, author of The Invisible Sale: How to Build a Digitally Powered Marketing and Sales System to Better Prospect, Qualify and Close Leads. His agency is Converse DigitalTom shares the concept of painless prospecting and propinquity.

You’ll learn how to succeed in the changing social media sales landscape, and how your business can embrace these new strategies.

Share your feedback, read the show notes and get the links mentioned in this episode below!

Tom believes success is more about how buyers buy than the way dealerships and businesses want to sell. With the Internet, people can hide behind the anonymity of Google search.

You can do all your pre-purchase research without having to talk to a salesperson. You only have to talk to a person once you’ve made a short list of car dealerships you are interested in and want to test drive the vehicle before closing the deal.

Buyers use Google search for pre-purchase research.

Today’s buyer prefers this process, as it’s easier and more efficient. With this in mind, companies have to adjust.

In the early days, the power was with the salesperson, but with the knowledge available online today, the power is in the hands of the consumer.

Tom says as a business, you have to stop thinking about how you sell because you don’t really sell anymore. Instead you help buyers make a buying decision. When they make their decision, hopefully it will be in your favor. Although it won’t always be the case.

You’ll discover how your system needs to be set up properly and the approach you need to consider.

If you have a really good product or service, more often than not, you will win the conversion. Most people are turned off by people selling to them. The best way is to show them that you’re willing to help and that you always have their best interests at heart.

Listen to the show to find out more about how the approach to sales has changed.

An example of a business that has embraced new ways to sell

Tom talks about a camera store called Adorama based in New York that he used as a case study in his book, The Invisible Sale. Adorama only has one store, but does business in all 50 US states and 5 countries.

The camera store Adorama is used as a case study in The Invisible Sale.

Adorama has two sides to their business, B2C and B2B. Regardless of which side you look at, they approach it the same way. Their philosophy is to sell by sharing original educational content.

Even though it’s a photography store, they sell more than just cameras. They’ve built a Learning Center that includes Adorama TV, which is one of their huge content pieces. The Learning Center is a treasure trove of educational content.

There is everything from learning how to shoot a photo to discovering the best equipment.

Although their approach is to educate, when you watch one of their videos, you’ll notice easy-to-follow links to products below the video. You’ll find out how they used YouTube to allow people to reach that product.

Products mentioned throughout Adorama’s videos are linked for easy access.

In 2010, they saw a general growth curve, mainly due to the educational content they provide.

The moral of the lesson is that if you can make your buyer smarter and better because they are doing business with you, then Tom believes you will succeed in selling more to that buyer.

Listen to the show to hear why Tom relates it to fly-fishing and how it’s the same with modern content marketing.

What is a social agent and why is it important?

Tom describes a social agent as someone who doesn’t necessarily buy from you, but recommends you to a friend or colleague who might buy from you. A lot of the time, social agents can be your most valuable customers that you never do business with. They’re the best customers you’ll have.

You need to draw in your social agents through educational pieces. A relationship is formed with your brand or company when they see value in what you are doing. You’ll learn how Tom became a huge social agent for Adorama.

Listen to the show to find out the importance of empowering everyone to be a social agent for your company.

In The Invisible Sale, you reveal a process that helps people sell without cold-calling and advertising. Can you explain the process?

Tom calls the process “painless prospecting.” The concept is a spin on inbound marketing. The core difference is that most content and inbound strategies leverage search and keyword optimization.

As more and more businesses discover and deploy keyword optimization and SEO strategies, Tom believes that only so many will win the battle. It’s going to get more competitive and much more difficult.

Whereas painless prospecting is built on the concept of propinquity.

Propinquity is a scientific theory that powers the formation of relationships. It says that if you bump into someone a lot, the higher the likelihood of you touching them more often, reading their content or meeting them in person, the more likely you are to like that person, providing you like them each time you meet.

You need to build your dealership success on the concept of propinquity.

Tom’s painless prospecting philosophy is that you don’t walk away from SEO, but do get off your own blog.

You need to think and care more about putting great content on other people’s blogs. Tom advises you to treat every blog as your own. When you put content in these places, they are called Propinquity Points.

You’ll learn how to develop a strategy for this to make sure you stay top of mind.

Tom shares a quick overview of where you can find places to provide content, but there is a whole chapter (Building a Painless Prospecting Platform) in his book where the process is laid out.

Check out the chapter on Building a Painless Prospecting Platform.

If you pay attention to what is written by auto industry experts or your OEM you can usually sit down and list all the places that your prospective customers congregate online and offline. You’ll learn where these places might be. If you know the auto industry well enough, you will already know of 7-10 places without thinking. This is your first list.

You’ll discover how social listening software such as Radian6 or Sysomos can be beneficial to finding propinquity points for you.

Sysomos can help you find propinquity points for your business.

Once you find these points, you can create more opportunities for people to stumble across you and your brand. It’s a great way to get a good positive impression.

When you get off your own blog, your buyer doesn’t have to be in active research mode to stumble upon you. They might then click through to your blog and possibly sign up to read it. You’ll learn what can happen if you only stay on your own blog.

You could have people sign up to your blog who weren’t in active research mode.

You’ll discover why you do your best content work when you write for someone else.

Tom advises you to write 4 or 5 posts for other blogs, staged over a 2-week period and keep an eye on your Google Analytics to see what happens. You’ll notice that you drive more traffic back to your site.

The more you write for these larger audiences, the bigger your chance of people coming over to your site to check out your content. For every 100 people who read your content somewhere else, around 5% will convert to signups. This is how to build propinquity at a blog base.

Tom is convinced that the way to win today is to get out there and treat yourself like a media empire.

Listen to the show to learn about the invisible component in Tom’s book title.

What automotive marketers should avoid when using content to drive sales

Tom says there are two things automotive marketers should avoid. Most dealership marketing managers produce content at the wrong level. It’s normally the same single unit of content across their blog and podcast. So most feel that one blog post a week is enough without writing for others.

First you have to think about content creation as an ecosystem. You should never create one piece of content once. You should look for ways to repurpose it or even rechannel it. 

Make sure you repurpose your blog content.

You’ll learn about the ways you can turn one piece of content into more content.

Secondly, Tom states that there is a belief, especially among inbounders, that every piece of content needs to have a call to action. Although research proves calls to action get more conversions, Tom doesn’t really believe it. He feels there is still value in pure education.

You need to go out and educate your buyer. Don’t ask or expect anything in return. Tom states that most buyers know how to buy; you shouldn’t need to rely on a call to action for them to have enough confidence to contact you.

Listen to the show to find out why your content should always be of value.

This Week’s Social Media Question

Debra Keirce, a professional artist, asks, 

“As an artist, sometimes it will take years between contacting potential collectors and receiving a commission or a purchase. Are there specific social media tools that can be used to help develop, encourage and maintain these long-term relationships, so that the leads don’t go cold and people will recommend you to their friends, when at times they are not necessarily looking to buy themselves?” — DebKArt.

This is a great question on how to keep top of mind with prospects who aren’t ready to buy.

The first thing I would recommend is to make sure you listen to this particular podcast for some great ideas. Here are a few examples of what you could do with your business.

Key takeaways mentioned in this episode:

  • Create time-lapse videos that showcase your processes
  • Create educational pieces
  • Become the conduit to prospects

When you put yourself in the position of the resource person rather than the salesperson, every time you communicate with prospects, it’s a way to stay top of mind. If, and when, they are ready to buy, they are more likely to come back to you or pass your details on to another prospect. You need to have regular touch points.

You’ll hear an example of what I received from people in the voice talent industry when I was a prospect and how my realtor markets his business using social media.

I hope you find this helpful.  Listen to the show to learn more and let us know how this works for you.

Other Show Mentions

Social Media Success Summit 2013

Social Media Success Summit 2013 is a special online conference designed to help you master social media marketing (brought to you by Social Media Examiner).

Social Media Success Summit 2013 features Forty-five of the world’s leading social media pros and book authors will show you how. Instructors include: 

  • Jay Baer (Youtility)
  • Chris Brogan (Impact Equation)
  • Mari Smith (Facebook Marketing)
  • Michael Stelzner (founder, Social Media Examiner)
  • Mark Schaefer (Return on Influence), 
  • Jesse Stay (Google+ for Dummies)
  • Amy Porterfield (author, Facebook Marketing All-in-One for Dummies)
  • Experts from General Electric, Sony, E! Online, Kelly Services and Discovery Channel

Fully online. Click here to learn more.

We have finalized our brand panels and here are a few killer ones:

  • Instagram panel with Sony and E! Online
  • Online video panel with Discovery Communications and Salesforce
  • Pinterest marketing with Whole Foods and Target
  • Twitter marketing with GE and American Express
  • Facebook marketing with Walmart and NASA

We’ve got some incredible brands that will share what they do with social media. This is just a sample. There is an enormous amount of how-to content.

It’s an online conference, which means you don’t need to travel anywhere. It’s spread over an entire month and it’s live. If you want to learn more about it, be sure to check it out.

Help Us Spread the Word!

Please let your Twitter followers know about this podcast. Simply click here now to post a tweet.

If you enjoyed this episode of the Social Media Marketing podcast, please head over to iTunes, leave a rating, write a review and subscribe.

What do you think? What are your thoughts on car dealers selling new and used vehicles, parts, accessories and service with social media? 

via Automotive Digital Marketing Professional Community.

How MySpace Started Its Rebirth by Alienating Its Most Loyal Customers

How MySpace Started Its Rebirth by Alienating Its Most Loyal Customers

  How MySpace Started Its Rebirth by Alienating Its Most Loyal Customers

MySpace was, in many people’s opinion, the social network to be on for many years. In fact, in 2006, MySpace surpassed Google as the most visited website in the United States. The decline of MySpace began in 2008 as Facebook rose in popularity and became the newest social network of preference for many. MySpace’s user base has since declined from a peak user base of 125 million to its present day membership (as of June 2013) of 25 million. In 2011, a group which included singer Justin Timberlake, purchased MySpace and they vowed to revive the network.

MySpace has been focusing on attracting business presence and musical talent in addition to revamping the look and feel of their site. It appears that in order to achieve their goal, they felt it was necessary to delete “user blogs which had been maintained for upwards of six or more years,” according to this recent article in SocialNewsDaily.

While many users abandoned MySpace in the mass exodus that occurred between 2008 until now, these users remained loyal and continued to visit and use the site to record and share their daily thoughts and activities. This of course angered those fans that remained loyal; not just because of the loss of six or more years of their digital life; (which some users maintain as sort of a digital diary) but because they felt as if they are unimportant to the site they remained loyal to.

As one user wrote, “You have stolen six years of blogs and something that is priceless to me and cannot be replaced.”

MySpace has a long way to go and a definite uphill battle in its attempt to gain back market share and attention away from other more popular sites. By alienating their most loyal customers and deleting their loyal user’s content, they may have taken a huge step backwards. Big business and music talent certainly want publicity but what good is a social network that has no audience?

While MySpace may yet have to acquiesce and restore the blogs of their customers, they did at least recognize the importance of their customer base, even if only in words, when they made the following statement:

“Change isn’t easy and there has been a lot going on lately. We understand that this information is very important to you. Please understand that your blogs have not been deleted. Your content is safe and we have been discussing the best ways possible to provide you your blogs.”

The point is that loyal customers are the foundation of any business. Building your business on a solid foundation is extremely important. By threatening the instability of that foundation, MySpace may find itself in a position whereby the companies they want to attract have no reason to be there. A social network is, after all, not social if nobody’s at the party. Similarly, no business can survive without customers.

Automotive Digital Marketing Professional Community.

TrueCar Sponsors Ten Full Ride AutoCon 2013 Scholarships – AutoConnections Conference and Exposition

 

AutoCon 2013 Announces a Special Program Sponsored by TrueCar to Award Ten “Full Ride Scholarships” for Dealership Managers to Attend AutoCon 2013*

Automotive Media Partners, LLC is proud to announce the creation of a “Full Ride Scholarship*” program sponsored by TrueCar of Santa Monica, California.  TrueCar’s pioneering sponsorship of this program provides the funds to cover the costs of transportation to and from Las Vegas, lodging at the Aria Resort and full AutoCon conference registration. 

One of the most surprising aspects of TrueCar’s sponsorship is that the company has funded ten (10) AutoCon “Full Ride Scholarships*”.  Ten automotive professionals will receive the educational, networking, inspiration and innovation benefits from attending the 2013 AutoConnections Conference and Exposition at no out of pocket expense for travel, meals during the event or conference fees to themselves or their dealerships. 

  

The TrueCar AutoCon Scholarship Program is further evidence of the remarkable transformation that has taken place at TrueCar since the beginning of 2012. After receiving a remarkable level of criticism within the auto industry during the second half of 2011, TrueCar has evolved and revised their automotive purchasing programs for consumers and affiliated corporations to be far more dealer friendly.  TrueCar’s objectives supported by these changes have included raising dealer profit margins to levels that provide more room for dealers to cover facility costs and the staffing levels needed to properly service new vehicle buyers sent to them by TrueCar.   


TrueCar understands and recognizes the need for ongoing training and thought leadership within the ranks of the retail automotive industry. 

Their management team has decided that one of the best ways to demonstrate this commitment to betterment of the industry is to commit the funds necessary to support independent dealer focused educational events such as AutoCon 2013. 

 

TrueCar executives Bernie Brenner and Mike Timmons approached the founders of the Automotive Digital Marketing and dealerElite professional communities, Ralph Paglia, Chris Saraceno and Mike Myers because these online networks have served as “Ground Zero” for some of the industry’s harshest criticism of TrueCar in the recent past.  

Surprising for a company as large as TrueCar is, their management team has reviewed the criticism published by members of the ADM and DealerELITE networks and taken corrective actions, changed their business models and worked with State dealer associations to create vehicle purchase programs that make sense for participating dealers. 

How will the TrueCar AutoCon Scholarships be Awarded?

TrueCar has asked that the AutoConnections Conference Management Team take full control and responsibility for ensuring that the 10 Full Ride Scholarships be awarded based on merit and need.  Criteria will include a wide geographic representation by selecting automotive professionals from every region in North America.  Another consideration will be to award scholarships to professionals who represent a diverse range of vehicle brands and positions within the dealerships they serve.  

Written TrueCar Scholarship Application

The application process will be a simple online application that includes all the expected contact information, a description of the applicant’s role in the dealership where they work and space for them to describe in their own words why they should be awarded a TrueCar AutoCon Scholarship to attend the AutoConnections Conference and Exposition in Las Vegas from September 4th to the 6th

Video TrueCar Scholarship Application

If you are better at explaining your reasons why you should be selected for a scholarship in a verbal manner, the AutoCon 2013 TrueCar scholarship committee will also be pleased to accept your proposal in a video format. Simply explain why you should be selected in a YouTube video that is either uploaded or embedded to either AutomotiveDigitalMarketing.com or dealerELITE.net.

Please be sure to include the link to that video in your scholarship application where you write out your explanation of why YOU should be selected to receive a “Full Ride Scholarship”.

The AutoCon Scholarship Selection Committee is comprised of Ralph Paglia, Chris Saraceno, Mike Myers, Carrie Hemphill and Brian Pasch.  As applicants are being considered they will be contacted by a committee member and interviewed via phone and email.  Final selections will be made by committee vote and the awardees notified by email and phone.

AutoCon 2013 Scholarship Selection Committee

  • Ralph Paglia
  • Chris Saraceno
  • Mike Myers
  • Carrie Hemphill
  • Brian Pasch 

                                                    

Applications for TrueCar AutoCon Scholarships will be accepted starting Monday July 1, 2013 and award selections will begin Monday August 5, 2013.

AutoCon 2013 Sponsored by TrueCar

AutoCon 2013 Sponsored by TrueCar

With 10 TrueCar AutoCon Scholarships being awarded, the odds of being selected are probably better than any other similar program in the auto industry… So, do not hesitate to apply and encourage other automotive professionals to do so!  All of us who are stakeholders in the AutoCon event are thrilled with the investment being made by TrueCar to support what we believe is the best event in the auto industry.  The TrueCar sponsorship of AutoCon 2013 and the Full Ride Scholarship Program is appreciated and respected. 

In the past, TrueCar was a company that received an enormous amount of criticism, much of which has been emotionally charged and at times, crossed the boundaries of decency and professional behavior.  Many other companies faced with similar criticism and public ridicule would have released a barrage of legal actions to defend themselves.  TrueCar has consistently taken the high road and responded to their critics with program changes and by sending their senior executives to major auto industry events and meetings. 

 

The TrueCar sponsorship of AutoCon is further proof that this company is led by professionals who want to be valuable contributors to the overall success of the auto industry.

 

On behalf of the AutoCon team and the 10 auto industry professionals who will receive the benefit of these scholarship awards, a sincere thank you to TrueCar is extended.

Apply for a TrueCar AutoCon Scholarship online at http://AutoCon2013.com

    

*PLEASE NOTE: “Full Ride Scholarship” is the brand name for this category of award and is owned by Automotive Media Partners, LLC.  All “Full Ride Scholarships” associated with an AMP promoted event with include a travel stipend that reimburses the scholarship recipient for airfare expense submitted up to a maximum dollar amount. Recipients will also receive lodging for the nights of the conference itself. Any room charges authorized by the scholarship recipient, or incidental expenses are the responsibility of the scholarship recipient. Also included are the conference fees for registering and attending the event, which will usually include scheduled breakfasts and lunches that all event participants receive. It is important for scholarship recipients to understand that ANY expenses outside of airfare to and from the event, hotel lodging and conference registration fees are NOT INCLUDED in our version of a “Full Ride Scholarship”.  Furthermore, we strongly advise all scholarship recipients to travel with a valid major credit card and two forms of government issued ID. Adequate cash should be brought by scholarship recipients to cover meals outside of those scheduled on the conference agenda, local transportation and miscellaneous expenses… After all, you will be in Las Vegas and “Cash-In-Fist” is strongly advised!

   

via Automotive Digital Marketing Professional Community.

Vine Video Clips Generate High Engagement on Twitter

Vine Generates Surprisingly High Engagement Rates on Twitter

Marketing Research Report Shows That Tweets With Vine Uploads Create “Surprising” Engagement Rates

Socialbakers calls the results “surprising” and even “amazing” considering that Vine is so new – it was only just introduced to Android, having previously only been available to iPhone and iPad users.(The Socialbakers data is based only on iPhone and iPad engagement.) Now, Facebook isreportedly exploring video for Instagram.

In research released last month, Unruly Media shared some other findings about Vine (some of which may by now be obsolete given Vine’s growth trajectory, but interesting nonetheless). Based on data from more than 10 million Vines collected during a 1-month period, Unruly Media found that:

  • 5 tweets per second contained a Vine link;
  • Weekends were the most popular time to share Vines, by a sizable margin;
  • Most Vine activity occurred between 10-11AM EDT; and
  • Branded content accounted for 4% of the top 100 Vines tracked, compared to only 1% of content in the Unruly Viral Video Chart Top 100 Most Shared Videos that was branded.

About the Data: The Socialbakers data is based on an analysis of more than 30,000 tweets containing YouTube and Vine links posted over a 1-month period by selected brand profiles. The time period was May 5-June 5, 2013.

Socialbakers’ formula for Twitter engagement rate is based on replies, retweets, and favorites. The formula is listed below:

Twitter Average Tweet ER = ((Replies + Retweets + Favorites on a given day / # of tweets made by profile on a given day) / Total Followers on a given day) x 100

via Automotive Digital Marketing Professional Community.

Enhanced by Zemanta

10 Reasons Why Car Dealers Need to Be In Vegas at AutoCon in September!

10 Reasons Why You Need to Be In Vegas at AutoCon in September!

10 Reasons Why Your Dealership Needs to Send its Management Team to Las Vegas for AutoCon 2013 in September!

As I speak with my dealer friends on a daily basis, I know that now is the time when they are evaluating and deciding which Fall Conferences to attend this year.
So, I wanted to make the decision easy and provide everyone with the top ten reasons why you need to be at AutoCon on September 4th, 5th and 6th.
The Reasons Are Simple:
1) Hosted a the five star and beautiful ARIA Resort & Casino and rooms are only $125 PER NIGHT!
2) WORKSHOPS THAT ARE CATEGORIZED FOR EACH ROLE AT THE DEALERSHIP, enabling your team to focus on strengthening their department’s strategies and processes
3) Actionable items to take back and implement at the dealership.  We don’t allow our attendees to leave asking themselves “Where do I begin with all this information?” WE MAKE ACTION PLANS!
4) Over 40 top industry thought leaders presenting educational workshops- NO SELLING!
5) OEM keynote presentation and series of Dealer Panel Discussions for YOU to Participate in!
6) FREE Wireless internet and access to all workshop recordings post show
7) DEALER PRINCIPALS ARE COMPLIMENTARY!
8) Intimate atmosphere and ideal networking setting. YOU MAKE RELATIONSHIPS NOT JUST BUSINESS TRANSACTIONS!
9) Highly engaging workshops with rich content that help you stay ahead of your local competition, and SELL MORE CARS!
10) DEALER NETWORKING ROUNDTABLES held each day, which allow you to have one-on-one time with industry professionals on particular topics of interest (Mobile, SEO, BDC, Reputation Management, and more).
Now is the time to act while the Early Bird rate is going on through July 4th.  Registration rates will only go up after that time, so don’t wait!
Make sure you share these ten reasons with your team, and use them to help convince your boss to give you the “stamp of approval” to book your trip!
See you in Vegas!

via 10 Reasons Why You Need to Be In Vegas at AutoCon in September! – Automotive Digital Marketing Professional Community.

Erin Ryan Shows Simplified Version of Adding Google Author Rank to Your Blog

A Simplified Version of Adding Your Google Author Rank to Your Blog from Erin Ryan and the Automotive Digital Marketing Professional Community

A Simplified Version of Adding Your Google Author Rank to Your Blog

Anyone who is not SEO savvy or a coder may encounter difficulty when wanting to add your Google Author Rank to your blog.

There are tons, and I mean TONS of articles out there that try to tell you how to add it in a difficult way and after sorting through it myself, I thought a simplified version of how-to add your Google Author Rank to your blog was necessary.

Firstly, you must know that you need to have a Google+ account prior to claiming a Google Author Rank as it will verify your blog and help it get seen more and allow you to be recognized as an author by also putting a face to the name by adding your associated picture.

As your blog should be setup as a Google+ Business page and your blog’s URL is inputted, you will see a button that reads “link website”. This is when it gets a little complicated; a code will then appear and tell you to add it to the Head of your blog, which is great, if you knew where that was.

Let’s be honest, most of us bloggers, blog to blog. We are writers, artists and right-brained. Asking us to touch our Editor section within our theme is like asking us to do math without a calculator. Since each theme on WordPress varies it makes it even more difficult to locate. On this blog for example, I use the Intrepidity Theme which is not as straight-forward as to where everything is as perhaps Genesis does but is a great theme nonetheless.

After much hoping and wishing and copying and pasting without messing up the code. I finally found that it verified my website once I posted it within the home.php section of the WordPress editor for my theme prior to the end code.

What My Page Code Looked Like:

a href=”Your Page Generated URL” rel=”publisher”>Google+</a>

After jumping for joy and seeing the green checkmark appear on my G+ page (not profile). I then went and added the + sign before my name and hyperlinking it with the URL to my G+ profile (not page) with the ending including real=author…I know sounds foreign right?

Here is what it should look like when hyperlinking first you add +Your Name and then hyperlink it with

Google+ Profile URL HEREposts?rel=author

The Code needed:

<a href=”Google+ Profile URL HEREposts?rel=author“>+Your Name</a

Once it is clicked on you should be directed to your Google Plus Profile. You are now able to use that code in any author box or bio no matter the site you are writing on. You can see exactly what I mean by looking at my author bio below.

[NOTE: It will take a few days before you will begin seeing your image next to your writings]

You will need to preferably use an author box for the coding, since this works easiest. Secondly be sure to verify your Author Rank via e-mail and check through the Google Webmaster Tool. Make sure you follow the directions exactly.

Now Exhale.

[Google Author Rank image via 4mat]

via A Simplified Version of Adding Your Google Author Rank to Your Blog – Automotive Digital Marketing Professional Community.

Car Dealers Must Respond To Millennials On Social Media – Automotive Digital Marketing Professional Community

Car Dealers Must Respond To Millennials On Social Media

Millennial Car Buyers to OEM’s and Dealers:
Respond When You’re Being Spoken… “About”

An example of this confusion and possibly a double standard when it comes to online monitoring is that roughly 6 in 10 respondents aged 18-54 want companies to listen to what they say about them online (4 in 10 of the 55+ crowd). While at the same time, about half of the survey’s respondents think that consumers should be able to talk about companies online without those companies listening in. This desire for privacy increases for the 55+ age group, of which 59% do not want companies seeing what they post about them online.

But wait… There’s more (confusion) in these survey results!

Between half and two-thirds of respondents want companies to respond when they’re being discussed online, while the same survey reports that more than 6 in 10 also say that companies should only respond to online comments made directly to them (i.e. on their Facebook page, tweeted to them, etc.) You should download the PDF file of the report and take a look… In my opinion, what we are seeing is the variance based on where and what types of social media these comments are being made that reference a car company, make or dealership by name.

In an attempt at trying to poke fun at their own report’s findings, the authors note that the takeaway for automotive marketers and others who handle social media strategy is that they should be “telepathic.” Perhaps “empathetic” would be a better choice of words and not so much in jest… The next-best advice given is for marketers to:

  • Automotive Social Marketers should go beyond listening
  • Try to understand what consumers are saying
  • Consider the conversation’s context  
  • Deliver mutual value when engaging  
  • Show how listening can be a relationship-building tool rather than an intrusion

 

Other Findings:

  • Despite holding all these varied opinions about social media privacy, less than three-quarters of respondents (ranging from 62% of 18-24-year olds to 72% of 45-54-year-olds) know that car companies  or dealership employees might be listening to what they’re saying online.
  • Roughly 4 in 10 respondents aged 18-54 feel that dealerships and car companies listening to online conversations are intruding. That rises to 54% among the 55 and over demographic.
  • Attitudes regarding whether companies should monitor online conversations to improve products and services vary significantly among age groups, ranging from 40% agreement for the 18-24 set, to 57% for the 45-54 group, and back down to 37% for the 55+ set.
  • Slightly more respondents believe that a company should respond to them if they make a negative remark about the company in an online post than if they make a positive remark about a company in an online post.

About the Data: J.D. Power and Associates, in association with NetBase, conducted a survey in December 2012 of 1,062 U.S. consumers ages 18–55+.

Data Source: Marketingcharts.com/millennials-to-brands-respond-when-youre-being-…

eBook Source: info.netbase.com/SocialListeningeBook.html

Download the Social Listening and Big Brother eBook by NetBase and J.D. Power and Associates:  NetBase JDPower Listening and Privacy eBook.pdf 

  

BONUS CONTENT:

How Does a Car Dealership Create a Structured Response Process? 

In regards to the process around a dealership monitoring and then responding to online blogs, comments, posts and discussions where the dealership is brought up or mentioned, I started developing a process and work flow while launching the ADP Social Media Reputation Management Team in 2009 and 2010.  The work flow process chart shown below is based on something I saw published by the US Military in regards to how the Air Force responds to online comments and blog posts. 

When I left ADP and went to work for Tier10 Marketing at the beginning of 2011, we revised and upgraded the work flow planning for better results and more production efficiency. The chart below reflects the Tier10 Marketing version of what we recommended:

via Automotive Digital Marketing Professional Community.

Web Connected Car Buyers Spend Over 3 Hours a Day on Social Networks – Automotive Marketing

Web Connected Car Buyers Spend Over 3 Hours a Day on Social Networks

Social Networking Eats Up 3+ Hours Per Day For Car Buyers

American automotive consumers aged 18-64 who use social networks say they spend an average of 3.2 hours per day doing so, according to new research released by Ipsos Open Thinking Exchange (OTX).

Factoring in survey respondents who don’t use social networks, the survey finds that the average online American Car Buyer spends 2 hours a day social networking from a computer, tablet and/or mobile phone. Unsurprisingly, American Car Buyers who are social networkers aged 18-34 self-report spending more time than their older counterparts, and women outpace men in consumption, also.

Specifically, among American automotive consumers who are social network users:

  • 18-34-year-olds report spending 3.8 hours a day
  • 35-49-year-olds report spending 3 hours per day
  • 50-64-year-olds report spending 2.4 hours per day

In terms of the gender difference, female social networkers spend almost 40% more time daily with social media sites than men (3.6 hours vs. 2.6 hours), a finding consistent with earlier research from MyLife and from Burst Media showing women to be more active than men on social media.

Some other interesting demographic gaps emerge from the Ipsos research. Those include:

  • Social networkers with low household income spending more time than those with high household income (3.7 hours vs. 3.1 hours) 
  • Those with low education levels spending more time than those with high education levels (3.5 vs. 3) 
  • Business owners spending almost 50% more time than those who don’t a business (4.4 vs. 3) 
  • Senior executives and decision-makers spending 40% more time than those not in that position (4.2 vs. 3) 
  • Unemployed social networkers spending 3.5 hours a day on social media, versus 3 hours for the employed. 

The study breaks down actual hourly estimates per day, with some striking results. For example, roughly 1 in 5 users aged 18-34 claim to spend 6 hours or more per day social networking.

via Automotive Digital Marketing Professional Community

English: Semiotics of Social Networking

Static Social Media Products and Services are Destined to Fail – Automotive Marketing Professional Network

 

Static Social Media Products and Services are Destined to Fail

Over the past couple of months, I’ve been working on a standard operating procedure for a comprehensive social media marketing service. It has been a while since I had to develop an overarching strategy rather than one that was individualized for a business or organization, so my daily reading of the industry trends and changes has had my eyes bleeding by the time the kids get ready for school. My fingers have bled as well… from making adjustments to the SOP as the industry continues in its unending state of metamorphosis.

In the worlds of search marketing, there are needs to stay on top of things. Google and Bing make changes to their algorithms. Consumers make changes in their searching habits. Devices make changes in how they present the data. It’s pretty rough trying to keep up with search. However, keeping up with the changes in search is a piece of cake compared to keeping a social marketing service fresh and operating properly.

My conclusion in putting together this SOP is simple – keep it general and fluid. It must be allowed to grow and adjust based upon the changes that are made by the social media sites and the users themselves. Here are a few examples of activities that may have been a part of a social media SOP if I made it last week:

  • Post an image to Instagram and have it feed through to Twitter.
  • Sponsor one post a day on Facebook that is business-oriented.
  • Get people to +1 your Google+ business page as well as recent posts.
  • Post to Pinterest three times a day and feed it through to Facebook.

These would have all been valid actions in a standard operating procedure last week. Today, they are all obsolete.

Social media moves way too quickly for concrete practices. Any full-service company that wants to run your company’s social media needs to demonstrate the ability to stay informed about the maelstrom of changes that happen every week as well as the ability to keep a fluid service that moves with the trends and the changes themselves. If they’re offering a social media service that is static, that is using techniques that have been “proven to work for a long time”, then they do not understand the very nature of social media and should not be trying to run yours for you.

 

via Static Social Media Products and Services are Destined to Fail – Automotive Digital Marketing Professional Community

 

Enhanced by Zemanta

Automotive News Interviews Richard Bustillo: “Dealers Get In Your Facebook”

Automotive Dealers Get in your Facebook

Stores post ads directly on site’s news feeds

Richard Bustillo of Rick Case Honda says Facebook is taking advantage of new opportunities to reach customers by putting ads directly in news feeds.

 —Automotive News  

Thought Leadership

Richard Bustillo, general manager of Rick Case Honda in Davie, Fla., believes Facebook has finally cracked the code to help dealerships sell vehicles and service.

Marketers have long viewed Facebook as an online cocktail party — fine for socializing but weak for selling cars.

Now that’s changing. Rick Case Honda and other dealerships are starting to take advantage of Facebook’s huge potential to reach customers on the users’ digital home turf, by putting ads directly into their customers’ news feeds.

Technical improvements introduced in September allow dealerships to take their customer lists — with just names and e-mail addresses — and find those people on Facebook. The “custom audience” feature allows dealerships to push ads directly to Facebook users’ news feeds, the must-see center column of the home page that consists of a constantly updated list of posts by a user’s Facebook friends.

Facebook users are more likely to look at news-feed ads than those in the more common ad location, the right side of a Facebook page, the social media giant says.

“Facebook is starting to understand what we need to sell cars,” Bustillo said.

In June at Rick Case Honda, an employee-pricing-for-all promotion on Facebook contributed to a strong month — 615 new vehicles sold — the most of any Honda store nationally for the month, Bustillo said.

Facebook played a key role in the campaign’s success, he said. The store took its customer list with thousands of names and e-mail addresses and identified who were Facebook users. It then delivered to their news feeds the employee-pricing offer, Bustillo said.

Facebook also has improved the ability of dealerships and the factories to put promotional videos in front of car shoppers, Bustillo said. Facebook users are three to four times more likely to click on a video than a static ad, the company has found.

Rick Case Honda in 2012 has sold 4,238 new Hondas through Oct. 23, the third most of any Honda store nationally, the dealership said.

The knock on Facebook, from a marketer’s standpoint, is that although the huge social media site has been useful for automakers to promote brand awareness, it has been nearly irrelevant in the shopping process.

As recently as May, Dataium, a consulting company that monitors online vehicle shopping behavior, found that of 20 million visitors to dealership Web sites, just 120 arrived there directly from a Facebook link. Of that microscopic number, only a handful left contact information to become sales leads, Dataium found.

On the other hand, automakers have been building huge banks of friends and sending them soft sells, such as sponsored stories, that talk about topics such as the environment without a direct pitch for vehicle sales. Jeep, for instance, has more than 2 million Facebook fans.

Viral Advantages

In an interview last week, Doug Frisbie, Facebook’s head of automotive global marketing, said Facebook attained the technical capability to put ads on Facebook users’ news feeds in late January.

 

Ads placed there are more than eight times more likely than ads on the right side of a user’s Facebook page to prompt a reader to comment on the item or actively “like” it, Frisbie said. Facebook refers to a user’s interaction with an ad or item as “engagement.” And advertisers are seeing 10 times greater recall from news-feed ads than from static ads, he said.

Bustillo said he likes the news-feed ads because the dealership pays for them only when Facebook users click on them. That’s similar to Google paid search.

The ads also have the potential to go viral, Bustillo said. Each Facebook user has on average 130 friends, Facebook said. If a Facebook user shares an ad with friends, it has a multiplier effect of reaching people without additional cost to the dealership. The dealership pays for an ad only when the original audience clicks on it, Bustillo said.

Facebook declined to say how many dealerships or automakers have used the new capabilities to find their customers on Facebook or deliver ads to news feeds.

The company is watching for backlash from its users, accustomed to conversing relatively free of advertising, to having ads placed in their news feeds.

“We are carefully monitoring user engagement and sentiment,” Facebook COO Sheryl Sandberg said in an earnings call last week. “We look at how users are engaging on our platform, and as we’ve increased the number of ads and news feed we’ve been careful — carefully monitoring that engagement.”

Joe Castle, dealer principal of Castle Chevrolet in suburban Chicago, has matched about 8,000 people on his 14,000-person customer list with their Facebook addresses. In the past three weeks, he sent to their Facebook news feeds an offer for them to buy one oil change and get one free.

In the first two weeks, the campaign, which cost him about $500, generated about $12,000 in oil changes and other maintenance, Castle said. Castle Chevrolet pays Facebook about 60 cents when a customer targeted on Facebook clicks on the offer, he said. The store sold about 1,200 new vehicles in 2011.

“Facebook has really dialed it in,” said Castle, who also is founder of Socialdealer, a social media and reputation-management company for dealers.

Facebook’s features to target shoppers are evolving, Frisbie said. Within a month, Facebook expects to pilot a program with R.L. Polk & Co. that will allow automakers and dealerships to use Polk’s huge database of owners to identify sales prospects, he said.

“We’re talking about getting the right message at the right time in front of in-market shoppers,” Frisbie said.

Target Accord

Rick Case Honda expects to make heavy use of ads and video on Facebook news feeds next year to promote the redesigned 2013 Honda Accord sedan, Bustillo said.

The store is waiting to launch the campaign until early next year, though the 2013s are available now, to leave time for the store to clear 2012 models still in stock, he said.

When the campaign is rolled out, Bustillo said, he intends to shoot videos to potential customers through Facebook extolling the features of the sedan. Moreover, with the help of campaign consultant Tier10Marketing.com, the store will target Accord customers with equity in their cars so he can offer them a new Accord for the same or lower monthly payments, Bustillo said.  The targeting capability of Facebook makes it an economical media buy, he said.

Rick Case Honda spends about 20 percent of a $250,000 monthly advertising budget on digital advertising.Bustillo said he gets his best return on investment on the $2,000 a month that he spends on Facebook ads.

“I’m chomping at the bit to get started,” Bustillo said of the upcoming Accord campaign.

You can reach David Barkholz at dbarkholz@crain.com. — Follow David on Twitter and 

via Automotive News Interviews Richard Bustillo: “Dealers Get In Your Facebook” – Automotive Digital Marketing Professional Community.

Volkswagen Utah

Volkswagen History, Volkswagen News, Volkswagen Models, and everything else Volkswagen

BlabberCash.com

"Your Express to Success!"

Dad Swagg

for the dad that still has swagger

frasesemersonnatal

Frases Por Emersonnatal.

Pine Belt Auto

Put The Power of Pine Belt To Work For You

crazycarguy

A topnotch WordPress.com site

craigjdesmarais

Just another WordPress.com site

Gary Rome Hyundai

We Treat You Like Family

Schmit Bros Auto

The oldest family run dealership in Wisconsin!

HCM Geek

Global Human Capital Management Geek

William E. Lewis Jr. - Bill Lewis - Fort Lauderdale, Florida

William E. Lewis, Jr. & Associates - (954) 337-1530

HealthyorNot Blog

You Only Live Once

San Diego Coastal Real Estate Report

San Diego Coastal Real Estate Report offering news, information, and market updates by San Diego Coastal Realtor, Alvin Newton, and The RE/MAX Collection

Derek Stone's Blog

Just another WordPress.com site

LinkyBird

The aviation news release network

Grainger Honda

Just another WordPress.com site

My Blog

Just another WordPress.com site

%d bloggers like this: