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Facebook Advertising Interview of Ralph Paglia by Dennis Yu

Facebook Advertising for Car Dealers?
Check out this video interview of Ralph Paglia by Dennis Yu:

Driving Customers Away: Bad Marketing Is Not Simply Ignored – Use Social Logins to Get Better Data

Driving Customers Away: Bad Marketing Is Not Simply Ignored 

Automotive Consumers Don’t Just Ignore Irrelevant Marketing Messages from Car Dealers… They Take Action!

Almost all car buying consumers and service customers claim to have received information or promotions from a car dealer that were not relevant to them. This includes offers that show the dealer doesn’t know who they are (71%). Dealers are also guilty of sending mixed, or inconsistent information across different methods of communication (51%). Many times, the dealer’s messaging includes basic errors about the consumers’ identities (41%).

A new Janrain and Blue Research report details out the data in newly-released survey results touting the benefits of social login. In response, more than 9 in 10 respondents have developed an unfavorable attitude to the dealership or taken some kind of action to limit the messaging.

Specifically, 94% of respondents reported taking at least one of these actions in response to a dealership that consistently mis-targeted them in their marketing efforts:

  • Automatically deleted the emails (68%);

  • Unsubscribed from emails (54%);

  • Categorized emails as “junk” or “spam” (45%);

  • Became less likely to buy products (29%);

  • Visited the website less frequently (13%); and

  • Never visited the website again (10%).

Apparently, it only takes a couple of missteps to turn off a sizable proportion of automotive consumers: almost half said they automatically delete emails or categorize them as “junk” after being mis-targeted twice; 38% unsubscribe after receiving two mis-targeted emails.

 

Use Social Media To Build A Better Database

By delivering data that can be used by auto industry marketers to personalize their communications, social account profile and login based campaigns can avoid these pitfalls, per the researchers, who indicate that 9 in 10 respondents have encountered social login at some point and half use it.

Among Social Login Users, 9 in 10 are Satisfied with the Experience

The primary reasons for consumers to use social logins being faster registration (65%) and one less password to remember (50%). That brings to mind a survey released early last year by Janrain and Harris Interactive, which found that 88% of online adults don’t like being asked to register on a website, with 51% of those turned off by the idea of having to remember another user name or password.

Interestingly, though, social login use is currently not driven by a desire for more personalization; only 12% said they chose social login to “ensure websites are more personalized.” That either implies a lack of awareness of the benefit among consumers, or that they simply are not as enamored by website personalization as they say they are.

Privacy Concerns Obviously Play a Role

Among those not using social login, half say a primary reason is a lack of trust in the company to use their data appropriately, with one-third concerned that the company will post to their feed, and 1 in 6 concerned that the company will spam them or their contacts.

Automotive Consumers May Not Be Convinced of the Value Exchange

In a study released late last year by Forbes Insights and Turn, only 2% of B2C customers said they believe they benefit more than companies when sharing their data, and a majority indicated that their privacy concerns outweigh benefits from sharing information.

Some reassurance would no doubt help: according to the Janrain study, respondents would be most likely to respond to reassurances that the dealership will not contact others in their social network… Sending advertising messages to a customer’s 300 Facebook Friends is not something that automotive consumers seem to warm up to. These same consumers also want to know that their information would only be used to personalize their experience. Sending free trials, gift cards or promotions won’t do the trick for many.

The survey finds that in general, “consumers see value in personalization enabled by social login.” However, the results require a slightly closer look. For example, the study indicates that “60% find suggested products/promotions based on profile info useful.” However, respondents were deemed to find this “useful” if they rated its utility anywhere from a 5 to a 10 on a 10-point scale. (One would imagine that those rating it a 5 would be quite neutral on the topic.)

Even with this rather broad view of “usefulness,” only a minority of respondents would allow mobile phone apps to offer special “Dealership Offers” (49%) or would like suggestions based on their social media account profile info (44%), among others.

About the Data: The data is based on a national survey of 594 adults, most of whom (55%) fell into the 35-64 age range.

Source 1: Marketingcharts.com/consumers-dont-just-ignore-irrelevant-messaging

Source 2: Janrain.com/increase-lead-conversion-social-login-your-site

via Automotive Digital Marketing Professional Community.

How MySpace Started Its Rebirth by Alienating Its Most Loyal Customers

How MySpace Started Its Rebirth by Alienating Its Most Loyal Customers

  How MySpace Started Its Rebirth by Alienating Its Most Loyal Customers

MySpace was, in many people’s opinion, the social network to be on for many years. In fact, in 2006, MySpace surpassed Google as the most visited website in the United States. The decline of MySpace began in 2008 as Facebook rose in popularity and became the newest social network of preference for many. MySpace’s user base has since declined from a peak user base of 125 million to its present day membership (as of June 2013) of 25 million. In 2011, a group which included singer Justin Timberlake, purchased MySpace and they vowed to revive the network.

MySpace has been focusing on attracting business presence and musical talent in addition to revamping the look and feel of their site. It appears that in order to achieve their goal, they felt it was necessary to delete “user blogs which had been maintained for upwards of six or more years,” according to this recent article in SocialNewsDaily.

While many users abandoned MySpace in the mass exodus that occurred between 2008 until now, these users remained loyal and continued to visit and use the site to record and share their daily thoughts and activities. This of course angered those fans that remained loyal; not just because of the loss of six or more years of their digital life; (which some users maintain as sort of a digital diary) but because they felt as if they are unimportant to the site they remained loyal to.

As one user wrote, “You have stolen six years of blogs and something that is priceless to me and cannot be replaced.”

MySpace has a long way to go and a definite uphill battle in its attempt to gain back market share and attention away from other more popular sites. By alienating their most loyal customers and deleting their loyal user’s content, they may have taken a huge step backwards. Big business and music talent certainly want publicity but what good is a social network that has no audience?

While MySpace may yet have to acquiesce and restore the blogs of their customers, they did at least recognize the importance of their customer base, even if only in words, when they made the following statement:

“Change isn’t easy and there has been a lot going on lately. We understand that this information is very important to you. Please understand that your blogs have not been deleted. Your content is safe and we have been discussing the best ways possible to provide you your blogs.”

The point is that loyal customers are the foundation of any business. Building your business on a solid foundation is extremely important. By threatening the instability of that foundation, MySpace may find itself in a position whereby the companies they want to attract have no reason to be there. A social network is, after all, not social if nobody’s at the party. Similarly, no business can survive without customers.

Automotive Digital Marketing Professional Community.

How To Create Your Dealership’s First LinkedIn Advertising Campaign

How To Create Your Dealership’s First LinkedIn Advertising Campaign

Getting Started with LinkedIn Advertising for Your Dealership

Most people working in management position at dealerships and dealer groups have figured out that LinkedIn is a remarkably effective tool for networking with business owners and auto industry professionals that may be a good fit for open positions at your dealership. But what about using LinkedIn for marketing your dealership’s new and used vehicles, service department, parts and accessories? More and more automotive marketers are turning to LinkedIn to promote their dealership’s products, services, and published content.

You and your car dealership have more power at your disposal with LinkedIn than you might realize. LinkedIn has a powerful advertising campaign creation and management platform. If you’re using Google Adwords or any PPC advertising to power your dealership’s presence on Facebook, Twitter and Google Search, consider adding LinkedIn to that list, too. If you’re new to the LinkedIn advertising app, you can reference thisADM blog post, which walks you through each of the app’s required steps to set up your dealership’s own user targeted LinkedIn advertising campaign.

I also want to thank the great social marketing professionals at Hubspot for the primary substance of this post which was originally published on the Hubspot Blog by Amanda Sibley. Hubspot also offers a highly informative eBook which provides a great resource for the how’s and why’s of advertising on LinkedIn. I recommend that all ADM Professionals download this eBook, print it out and keep as a useful reference document.

How To Set Up Your Dealership’s LinkedIn Ad Campaign

Step 1: Create a New Ad Campaign

To start creating a LinkedIn ad campaign, go to https://www.linkedin.com/ads/. Once in the ads platform, select New Ad Campaign and Start New.

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You will want to choose a name for your ad campaign that ‘s unique and relates to the campaign you’re running, for easier identification if you start running multiple ad campaigns. 

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These are only visible internally, so the more informative the name is, the better.  For example, if I was doing a test to determine what demographic targeting was the best for a particular vehicle model line, I may call one campaign:

“Ford Edge Ad Test-North America -24 to 48-female”

When I look at this name, I know exactly who I am targeting, without having to click into this campaign. A bad name for this campaign, however, would be:

“Ford Edge test 1”

By calling it “Test 1” I have no way of knowing who I am targeting by just looking at the name of the campaigns.

Step 2: Select Your Language

You can now choose what language you want your ad to be in. LinkedIn will not translate your ad into other languages, but it can be written in any of the languages LinkedIn supports, including Spanish, French, and German.

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Step 3: Choose Your Media Type

Next, choose between LinkedIn’s two media types, which include a basic text ad, and a video ad. Keep in mind videos must be 30 seconds or less.

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Step 4: Write Your Ad Copy

Now you’re ready to start writing the copy for your ad! First, decide where you want people to be directed after clicking on your ad. You can send people to a specific external web page, such as a landing page for an offer on your dealership’s website, or you can send them to a page on LinkedIn about your dealership, such as your business page or a group discussion about your dealership, specific models or events.

 describe the image

Ad Headline: The headline of your ad cannot be more than 25 characters.

Ad Body: The body of a LinkedIn ad can be up to 75 characters long. The copy of your ad should be relevant both to the person viewing the ad, and the offer or page to which you’re sending them. For best results, create a different ad for each buyer persona you have, and tweak the copy accordingly. For example, when promoting a book to college professors, putting the words “College Professor’s Guide to …” may generate a higher clickthrough rate (CTR) than generic, untargeted copy. I mean, that copy certainly wouldn’t perform as well if it was viewed by elementary school teachers, right?

Call-to-Action (CTA): Having an actionable CTA within your ad copy will also help you improve your ad’s clickthrough rate. Tell people to “Download your ebook now!” or “Click now for free samples!” instead of writing compelling ad copy (great!) devoid of actionable copy that tells the reader what to do next (not so great).

Value: Incorporate your value proposition into your ad copy, making people more likely to click on your offer. If you tell them, “20% off your first purchase,” or “Clearance sale ends today, shop now!” you’re letting people know what specifically they can gain from clicking on your ad right now.

Don’t be afraid to test our your ad copy, either. You can create up to 15 variations of your ad in each campaign, and all variations of your ads within one campaign will be seen by the same people. These variations allow you to test different images and copy within your ads to find what works best for your audience.

Step 5: Target Your Ad

Targeting who sees your ad to a very specific and relevant group of LinkedIn users can help increase conversions — more relevant, more clicks. LinkedIn lets you target by location, company, job title, school, skills, group, gender, and age.

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Location: You must select as least one location for your ads. Depending on your dealership’s franchises, more specific targeting may be helpful. You can select a location as broad as North America, and as specific as the San Francisco Bay Area. So if you’re trying to grow used vehicle sales in Hartford Connecticut, showing your ad to people in Los Angeles, California would be a waste of money. You can also take advantage of this targeting option to conquest sales outside of your traditional markets close to the dealership. You can also tailor your ad copy to specific locations. For instance, Ford dealerships may do well advertising specialty vehicles such as a Shelby GT500 Cobra Mustang to the entire Northeastern part of the United States, but should create ads that seek to sell the more commonly available Fusion to LinkedIn users in their local metro market.

Company: If your target audience works at a specific company, you’re able to target them directly — even by name. You don’t need to have specific names in mind, though; LinkedIn allows you to also target companies based on categories, like Legal, Non-Profit, or Finance.

Job Title: If your model line being promoted or service department offers are best for Presidents, VP’s, General Managers and CFOs, targeting only people that have “CFO”, “President”, etc. in their title will increase your conversions, and ultimately save money for your advertising budget. You can choose specific job titles, or chose from job functions and seniority. From the CEO of manufacturing companies, to the entry level associates at an accounting firm, you can target a specific group of people for your LinkedIn ads.

School: If you are looking to target people who have a particular educational background, you can target your ads based on schools. If you know a lot of your prospects and customers come from a certain school, try reaching out to them through LinkedIn ads.

Skills: Your target audience may have a certain skill set — email marketing, financial planning, risk management — think about what your target audience is good at, and try targeting people on LinkedIn with similar skills.

Group: One of LinkedIn’s best attributes is the groups that like-minded professionals join to discuss industry trends and topics. If your audience is very vocal on a topic, or you’re trying to gain thought leadership in a certain area, this advertising type may be a good option for you.

Gender and Age: If your audience is heavily skewed toward one gender and/or age group, target your advertising toward them.

Step 6: Choose Your Payment Method

After selecting your targeting options, you can set up the payment method that works best for you. The two options you have for any pay-per-click advertising are 1) cost per click (CPC), or 2) pay per 1,000 impressions (CPM). If you pay per click, you will be charged each time someone clicks on your ad. LinkedIn will suggest a bid range depending on your budget and the competition for your ads; the more advertisers bidding on a similar campaign, the higher your bid will need to be. This bid is the maximum you will be charged. If the current rate is lower than your max bid, you will only be charged the current rate. If you choose to pay per thousand impressions, you will be charged a certain amount each time your ad is shown to one thousand people on LinkedIn.

Deciding what form of payment to use and the best maximum bid can be tricky. When deciding between CPC and CPM, think first about your end goal. Are you trying to get as many people as possible to see your ad to help with, say, a branding campaign? If so, CPM may be the way to go. If you’re trying to get more people to click on your ads to drive traffic to your website, or generate new leads, CPC may be better for you.

When thinking about an optimal maximum bid, some trial and error is needed. LinkedIn will give you a suggested bid, which is a good place to start. Then, think about when your audience is most likely online. You may want to bid higher during this time to be sure that your ads are the ones being seen. There are also certain times of day, and days of the week, that have a higher average bid based on usage and industry. Play around with your bids and see when you get the most return for your dollars spent.

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Step 7: Set a Daily Budget

Set a daily budget for what works best for your company’s marketing budget. Before putting a lot of money into one campaign, first test out the success of each campaign and ad variation — you don’t want to put $1,000 into an ad that ends up not resonating with your target audience.

Let’s say you’re the VP of Marketing at floral shop. You assume the majority of your target market is brides, so you direct your ads on LinkedIn to bridal groups. After spending thousands of dollars, you only generated 10% of the leads you were hoping for. After doing some research, you found that the people near your store and on LinkedIn are actually looking for flowers for corporate events. Wouldn’t it have been nice to know that before spending a large amount of your budget on LinkedIn ads?

LinkedIn ads can be really successful for targeting niche markets. Because of their extensive targeting opportunities, almost any industry can find success on LinkedIn. Don’t be afraird to test things out. If something is going well, put a larger budget toward it, and watch the leads come in!

Step 8: Decide on Lead Collection

LinkedIn now provides you with the option to collect leads on your behalf. This new feature allows people to ask for more information or to be contacted by your company via a checkbox at the end of your ad. You will be notified by email when someone has asked for more information, allowing you to promptly respond and hopefully turn those leads into customers. Keep in mind, however, that the only way you can contact them is via LinkedIn InMail; you will not receive an email address or phone number with which to contact this person.

linkedin ad

Finally, you can choose if you want your campaign to be shown continuously, or until a certain date.

LinkedIn Ad Reporting

Now you’re ready to start your first LinkedIn ad campaign! You can track your progress in the LinkedIn ads platform home screen. Here you will be able to see a graph mapping your clicks, spend, CTR, and more over set periods of time. You can also see statistics and average CPC for each campaign to make educated decisions as to how to optimize each campaign. For all PPC ads, the CTR will be a very small number. On LinkedIn, a good benchmark for a CTR is around .03% or higher.

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If you have campaigns that are under-performing, there are several things you can do to optimize them. First, click into the campaign you want to look at so you can drill down into data on only one campaign. All ad variations of this campaign will appear, with separate data. 

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Look at the CTR of each ad. Is one variation performing better than another? If so, you may want to pause the less successful campaign. LinkedIn will begin to show your less successful campaigns less frequently, so putting more resources into your most successful ad variations and campaigns will help you reach your marketing goals.

Post-Click Reporting

Now that you have LinkedIn ads running that people are clicking on, it’s time to determine whether they’re actually driving qualified traffic to your website. That isn’t something LinkedIn can tell you — you need to do some closed-loop reporting on these campaigns to see who this traffic really “is.” After someone clicks on your ad and lands on your site’s web page, put the content you are offering behind a form. On this form, ask people important questions that help you qualify them as a good lead or not. This lead capture form should be connected to your customer relationship management (CRM) software so that once the lead’s information is in your CRM, your sales team can act upon these leads, and hopefully turn them into customers!

After launching several ad campaigns on LinkedIn, look at the landing page form data in your CRM. Is the traffic to your website generated by LinkedIn ads qualified? Is it generating customers? If not, you may want to optimize your campaigns. For instance, if your LinkedIn ads are targeting people in companies sized 1-10, but you find that the majority of the closed deals in your company are from leads with company sized 100-200, stop targeting those smaller companies on LinkedIn! Because of awesome targeting capabilities on LinkedIn, you can target companies that have 100-200 employees, which may increase the number of closed sales from your LinkedIn ads campaign.

Image credit: clasesdeperiodismo

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by Ralph Paglia

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via Automotive Digital Marketing Professional Community

LinkedIn Poll on 2013 Dealer Area Focus

LinkedIn Poll on 2013 Dealer Area Focus (Photo credit: DigitalRalph)

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